INFORMATION FOR TAX-FREE PROCEDURES
Person eligible for tax exemption
Non-Japanese: A person who is not residing in Japan and whose status of residence is “Short-Term Stay,” “Diplomat,” or “Official.”
Japanese: A person who has been continuously residing in a foreign country for two years or longer (entry stamp required).
Application period
10:00 - 19:30 on date of purchase
Product categories
Applies to all products, except the following excluded items.
Products not eligible
Restaurant bills, shipping, repair costs, etc.
[Total purchase] At least ¥5,000 in a single day (excluding tax)
Items required for application
- 1.Receipts
- 2.Your passport (landing permission stamp required)
- 3.Your credit cards / point cards (if used)
- 4.Items purchased
- 5.Copy of residency certificate or family register (only Japanese people living overseas)
The name on the credit card and point cards must match that on your passport.
Refund
cash, credit card, Alipay, WeChat Pay
Refunds will be issued after customs inspection upon departure.
Fee
| Total Purchase Amount (Excl. Tax) for Single Tax-Free Procedure. *1 | System Handling Fee Rate (Calculated on the equivalent consumption tax amount) *2 |
|---|---|
| Less than ¥1,000,000 | 23% |
| ¥1,000,000 to less than ¥3,000,000 | 21％ |
| ¥3,000,000 to less than ¥10,000,000 | 18% |
| ¥10,000,000 or more | 16% |
*1 The total purchase amount refers to the total price (excl. tax) of tax-free items purchased under a single tax-free procedure.
*2 A system handling fee is calculated based on the amount equivalent to consumption tax, not the total purchase amount.
For details, please inquire at the Tax-Free Counter.
Important Notes
- Customs inspection is required when departing Japan (within 90 days of purchase).
- Present your tax-free items upon request at Customs.
- Customs-confirmed tax-free items must be exported without delay.
Place for tax exemption procedures
11F Tax Free Counter
- The "consumption tax exemption system" allows eligible foreign tourists and Japanese temporary returnees to purchase items without paying consumption tax, provided they complete certain procedures, such as presenting their passport.Only the individual who made the purchase can complete this procedure.To ensure your consumption tax refund is valid, you must complete the customs inspection upon departure.
- Items cannot be returned or exchanged once tax-free procedure has been completed (except for defects).
- Takashimaya points will be applied only to the card of the person applying for the tax exemption.
- Please be aware that if you wish to take meats and other livestock products, seafood, vegetables, fruits and other agricultural products out of the country, you must undergo an export inspection at either the Animal Quarantine Service or Plant Protection Station. If the above products don't undergo an export inspection when departing Japan, they will be confiscated at immigration.
- Please be aware that there are some countries or regions which, by laws and ordinances, forbid you to bring in food items. Please be sure to check the customs regulations of your own country or whichever country you are going to visit after Japan. If you are prevented from bringing these items into another country or region, we cannot take responsibility for the situation.
- Embassy employees living in Japan must show a Tax Exemption Card in their name.
- Crew members, e.g., airplane crews, must show Landing Permission for Crew Members with their name on it.
- The total amount of purchases made at JR Nagoya Takashimaya, Takashimaya Gate Tower Mall (some stores excluded), and JR Nagoya Takashimaya WATCH MAISON is eligible for tax refunds. Cannot be combined with HANDS, or BOOKS SANSEIDO.
- Tax-free shopping is not available at BOOKS SANSEIDO and certain stores within the Takashimaya Gate Tower Mall.
- Purchases made at the OPAQUE.CLIP and JR Nagoya Takashimaya FOOD MAISON Okazaki Store are not eligible for tax-free shopping.